NASHVILLE, Tenn. – Metro Water Services has lifted a nearly week-long irrigation ban after repair work was completed to repair a 30-inch main that broke last Wednesday. Full service is expected to be restored by Tuesday evening to customers affected by the disruption.
Officials said Tuesday afternoon that all system reservoirs were full and operating without help of temporary pumps, which helped stabilize water pressure while crews worked to repair the broken main.
Customers were told they could now resume irrigation and car washing activities.
Monday morning, officials said that crews had fixed the line overnight, and water could be fully restored by sometime Tuesday if lab results come back favorable. Crews also disinfected the repaired line overnight. The chlorine used for disinfection is currently being drained, and then it will be refilled with tap water.
If good lab results come back, officials said they will then immediately send out crews to begin restoring water service to customers in the Northumberland Water system area. Workers were still delivering bottled water and flush water to those customers.
“I want to thank Nashville residents who were impacted by the loss of water pressure for their patience and cooperation this past week,” Mayor Karl Dean said. “Metro Water Services did an outstanding job to quickly return water pressure to the affected area and make the permanent repair to the pipe. Metro Fire, Metro Police, the Office of Emergency Management and Public Works also worked well together to make sure public safety was never compromised and that residents got the water they needed. I thank them and all their employees for their hard work.”
Affected customers should open all indoor faucets and outdoor spigots in order to purge lines of air and any discolored water. They also advise to throw away the first batch of ice from icemakers, as well as run empty loads in dishwashers and washing machines.
For those affected, MWS staff said they will only return water service if customers are home. That is to make sure there will be no open faucets or fixtures on the property.
If you are not home when crews are in your neighborhood Tuesday, they will remain on standby so service can be restored as soon as possible. Customers who need to schedule an appointment may call (615)862-4600.
Metro Water Service crews located the break Wednesday morning in a 30-inch water main that connects Metro's pumping station at Thompson Lane to numerous other stations that serve Green Hills, Forest Hills, Oak Hill, and portions of Crieve Hall.
Approximately 15,000 customers had been experiencing low to no water pressure. A small number had no water at all.
Specific areas affected by the outage, included portions of Davidson County that are south of Interstate 440 and north of the Williamson County line, between Harding Pike and Highway 100, west of Interstate 65. Neighborhoods in the Crieve Hall area, east of I-65, were also impacted by the outage.
The broken pipe, located in a wooded area behind the Home Depot on Powell Avenue, is a pre-stressed concrete cylinder pipe (PCCP) that was installed in 1973 when I-65 was constructed.
On Friday, Harvat said crews completed building a third temporary pump, in hopes of maintaining water pressure throughout the city while the repair work continues.
Due to the break, city officials implemented a strict no-irrigation policy for some 15,000 customers in the Green Hills, Forest Hills, Oak Hill and portions of the Crieve Hall area.
Officials advised residents to maintain their winter-time usage plans in hopes of maintaining pressure and getting water to the most severely affected areas. As of Friday afternoon, some of the higher elevated areas, including Northumberland, were still having difficulties getting water.
Anyone with questions or concerns was asked to call (615)862-8600.