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Unemployment call centers to open on Saturday, again


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Unemployment call centers to open on Saturday, again

By Michael Lopardi. CREATED Sep 13, 2013

Las Vegas, NV (KTNV) -- More help is on the way for people struggling to file their unemployment claims.

The Nevada Department of Employment, Training and Rehabilitation said it will open its call centers on Saturday for the second week in a row. Some frustrated callers have been unable to get past a busy signal since the agency launched its new computer benefits system last week.

"I think it's a good move," said Victoria Ginsburg, who is unemployed. "I still think they should've done more but at least it's something."

Ginsburg is one of many people who emailed Action News after running into trouble with the new system. When she tried to reach an operator, she couldn't get past a busy signal.

DETR said it's making progress. The agency said the new system has processed roughly 90,000 claims and most of the kinks have been worked out. The staff is working overtime to see that people get their benefits.

"We understand how frustrating this has to be because people are depending on their benefits to be able to pay their bills and do the things they need to do everyday," said DETR spokeswoman Mae Worthey.

Action News caught up with Gov. Brian Sandoval during his visit to Las Vegas on Friday. We asked the governor about the issues during the transition period.

"I have been speaking with the head of the Department of Employment, Training and Rehabilitation, who oversees the unemployment system, that they are doing the absolute best that they can and there are people working 24-7 to solve the problem," Sandoval said.

After calling for several days, Ginsburg was finally able to reach an operator and is awaiting payment.

"What I'm saddened about is that there are still other people out there that are still frustrated, still calling in, getting busy signals," Ginsburg said.

Worthey said the new web system is fully functional and no longer experiencing outages. People who need to file a new claim can do so online, Worthey said.

The agency is stressing that only people who need to speak with an operator dial the call center. The hours for Saturday, Sept. 14, are 9 a.m. to 1 p.m. People can call 775-684-0350 or 702-486-0350.