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State board calls for update on problems with Nevada Health Link


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State board calls for update on problems with Nevada Health Link

By Michael Lopardi. CREATED Feb 17, 2014

Las Vegas, NV (KTNV) -- After an emotional meeting last week, the board overseeing Nevada's health insurance exchange has called for another meeting this week to get an update on problems.

The Silver State Health Insurance Exchange board is set to meet on Friday, Feb. 21, in Carson City. The agenda includes an update from developer Xerox on problems with Nevada Health Link and its call center.

For weeks, frustrated customers have turned to Action News for answers after running into problems. The emotions came to a boil at Thursday's meeting of the state board.

"I chose Nevada Health Link just because I thought it would be easy and it's been anything but that," said Dwayne Martinez in an interview with Action News.

Martinez is self employed. He purchased health insurance for him and his wife in December. Nearly two months later, he said the insurance company still doesn't have his information and his wife needs treatment for skin cancer.

"We're dealing with people's lives," Martinez said. "People can't afford to get health care otherwise."

Rather than use the federal government's system, 16 states and the District of Columbia created their own exchanges. Turns out, Nevada isn't the only place having trouble.

A Congressman in Oregon is calling for a federal investigation into Oregon Cares, the state's exchange. Customers are having trouble enrolling on the website. And folks in Maryland are frustrated too. The Maryland Health Benefit Exchange is facing backlogs and frozen screens. However, neither of those systems was created by the same company that developed Nevada's system.