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Locals report more roadblocks getting coverage through Health Link


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Locals report more roadblocks getting coverage through Health Link

By Victoria Spilabotte. CREATED Apr 2, 2014

Las Vegas, NV (KTNV) -- 24-year-old Brittany Catlin sums up her experience with Nevada Health Link, "It's been miserable. It's just been a nightmare."

On March 12, Catlin said she paid a premium to the health link for insurance through a selected carrier. She showed Action News a credit card statement that shows a charge for $325.36. Another email from the health link confirms the payment, but she said, she never got the coverage she paid for.

"This is practically fraud they have my money," Catlin said. "They've had my money for over a month."

Catlin's problem is now the basis of a class action lawsuit filed by local attorney Matt Callister, who said Tuesday, "There are hundreds if not thousands of Nevadans who have been paying premiums for two, three, four months not receiving any insurance coverage whatsoever."

The Silver State Health Exchange, which runs Nevada Health Link, and the system developer Xerox have been named in the lawsuit. Both groups don't comment on pending litigation.

Catlin said her insurance was supposed to kick in on April 1. She isn't part of the class action because; she's still trying to get everything sorted out.

"I have the proof, I have documentation I really just want insurance," Catlin said.

The health exchange said about 89,000 people may qualify for the extended enrollment period. That's up from what it originally thought.

For a list of commonly asked questions about the exchange, click here.