Action News helps man facing issue with local mortuary

  • Play

Video by

Action News helps man facing issue with local mortuary

By Daniel Gutierrez. CREATED Dec 2, 2013

Henderson, NV (KTNV) -- Losing a loved one is a traumatic moment in anyone's life. But one Henderson man said after losing his wife, he also found himself in a battle with a valley mortuary.

"I love you, that was the last words I heard from her," said John Rymut.

He can't say enough about his wife, "She was my best friend. We did everything together."

Darlene passed away back in September, after nearly 33 years of marriage. John said they were crazy about each other from the very beginning.

"We met on a blind date. From the first day on, we just hit it off together, and that was it," said John.

But after months of failing health, John said he finally had come to the tough decision of putting Darlene in a local hospice.

"I got to the point where I couldn't take care of her anymore," said John.

Less than 24 hours later, Darlene passed away. Fortunately, the couple had already taken care of their funeral costs. All John had to do was call and make the arrangements. It was at that time he learned, he was actually due a refund of $281.

"They told us we had the money coming, they told me and my two daughters," said John.

But weeks went by, and John said he was still waiting.

"Every time I called them, I'd get a run around. They were processing it. It was very aggravating," said John.

So after a month of phone calls, while still grieving over the loss of his wife, John decided to reach out to our Call for Action volunteers. John said about a week later, he got an unexpected call, "The manager called and said he was coming over at 4:00 with the check. They delivered the check to the door."

He said he's thankful for having somewhere to turn, and that our volunteers were able to help, "I felt a victory, I'll be honest with you, I felt a victory."

Here's the Contact 13 bottom line: If you're having trouble dealing with any company, don't be afraid to ask for a manager or owner. If you can use email, you will have written record of what's going on.

If all else fails, we've got your back Southern Nevada. Contact our Call for Action volunteers at 368-2255, anytime between 11 a.m. and 1 p.m., Monday through Friday, and we'll see what we can do to help.