Action News helps local man resolve RV towing problem


Video by

Action News helps local man resolve RV towing problem

By Daniel Gutierrez. CREATED May 22, 2014

Henderson, NV (KTNV) -- Imagine walking to your vehicle, and finding just an empty parking space. It happened to a Henderson man who said his RV was towed.

When his problem started costing him big money, he reached out to our Call for Action volunteers for help.

"It's been a great RV for us. Me and the three kids you know, we go camping with it and go out of town with it," said Joe Castro.

He said his family loves their 30 foot RV. So they were understandably upset when they found it had disappeared, just days before a spring break trip to San Diego.

"What a shocker. I was, I couldn't, my jaw dropped," said Joe.

The RV is stored behind a locked gate, in a special parking lot, provided by Joe's HOA. He took pictures the day he found it missing. Joe said he made some calls, and learned the RV had been towed.

"The reason she said it was towed, because she said it wasn't registered. They didn't know who it belonged to," said Joe.

He said that didn't make sense, because he had been paying the HOA $20 every month, so he could keep his RV in the lot.

"So if you look at your records, you would see, okay this must belong to somebody, and try to get a hold of me," said Joe.

He learned the RV had been towed a couple weeks ago, and the tow company was charging him $71 a day to store it. Facing a large bill, and spring break only days away, Joe said he decided to pay the charges.

"That was an expense. It cost me $1,500 and change," said Joe.

He said the management company in charge of the parking lot, eventually admitted to making a mistake. Joe requested a refund, but days went by with no real answers. That's when he tried reasoning with the company's manager.

"I told him, I've got bills to pay. You know. That's $1500 out of my pocket. I'm getting a lot of run around. You know what, my patience is exhausted by this point," said Joe.

That's when he said his wife suggested he reach out to our Contact 13 Call for Action volunteers.

Joe said he's is happy he did, "It's amazing how, the one call, it's all it took. It's very, it was resolved within 24 hours."

Here's the Contact 13 bottom line: When dealing with any company, if customer service isn't giving you the help you need, ask for a supervisor.

But just like Joe, if that doesn't work, remember we're only a phone call away. Contact our Call for Action volunteers at (702) 368-2255, anytime between 11 a.m. and 1 p.m., Monday through Friday.