Executive director of health exchange announces resignation

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Executive director of health exchange announces resignation

By Krista Hostetler. CREATED Feb 20, 2014

Las Vegas, NV (KTNV) -- Jon Hager, executive director of the Silver State Health Insurance Exchange, delivered his letter of resignation to board members on Thursday.

His last day with the agency will be March 14.

"The knowledge and experiences I have gained as executive director of the exchange will prove invaluable in my working career," said Hager. "I am grateful to the board and the governor for this incredible opportunity to serve Nevadans. However, it is time to use my new found knowledge to purse the opportunities that have been offered to me."

But it's hard to ignore the criticism the director and his agency have faced in recent months.

Hager sat down with Action News for a one-on-one interview late last month. He said he takes responsibility for making sure the exchange runs properly. But he repeatedly said it was difficult to create the exchange in such little time.

Frustrated customers have been complaining for months about problems with the website. Xerox, the developer, has also faced heavy criticism.

The health exchange board will be considering candidates for Hager's vacant position in the coming weeks.

Gov. Brian Sandoval released this statement regarding the resignation, "The governor thanks Jon Hager for his service to the state. The launch of the Nevada Health Link was a significant undertaking and Jon worked tirelessly on this unique and unprecedented endeavor."

Previous Action News stories on the Nevada Health Link:

State board calls for update on problems with Nevada Health Link

Valley man explains passionate plea to health exchange board

Xerox faces tough questions on health insurance exchange

Xerox to present plans to fix problems with state health exchange

Records: Parts of health exchange not finished by launch

Governor weighs in on problems with state health exchange