Volunteer helps Valley woman get new motorized wheelchair

Volunteer helps Valley woman get new motorized wheelchair

By Loni Blandford. CREATED Oct 1, 2012

Las Vegas, NV (KTNV) -- A wheelchair is as important as a pair of legs. For some, it's a necessity for everyday life. One Valley woman recently had trouble with her brand new set of wheels.

"I was crying over the whole thing. I was so upset over it," explained Linda Dillenschneider.

It was back in June when Linda bought a high - tech motorized chair for more than $6,000.

"It's the first time I've ever had a brand new chair. I thought, oh, this is going to last me 10 years," said Linda.

Linda says it didn't even last ten days. It was less than a week after getting the wheelchair when she started having issues.

"The whole right side was loose. The wheel was loose, the arm, everything on the right side," explained Linda.

So Linda called the distributor. But she says that only led to one problem after another.

"After the side of the chair, they to replace the batteries, after the batteries, they replaced the whole wiring system" said Linda.

In all, Linda says a repairman came by her home five or six different times. But each time, it was something new and she was getting fed up.

"They took it apart and tried to fix all the squeaks and rubbing and grinding. And they never got anywhere," said Linda.

Linda felt she deserved better customer service so she picked up the phone and called Contact 13's Call for Action volunteers. Linda says they handled the situation like pros.

"They found out who to contact and they pushed it through. The next thing I knew, I got a phone call stating that I'm getting a new chair," said Linda.

Now Linda is rolling with ease and says she couldn't be happier.

"I thought Channel 13 did it again. I've heard about them. I've never tried calling you, but you did a good job," said Linda.

So here's the Contact 13 bottom line. Remember if you're having trouble with a company, takes notes and get the names of everyone you speak with. If you're dealing with a warranty like Linda, be sure to hold onto that important paperwork and understand how it work and what's covered.

Don't forget we've got your back Las Vegas. If you feel your voice isn't being heard let us know and we'll see what we can do to help. Contact our Call for Action volunteers at 702 - 368 - 2255 Monday through Friday from 11am to 1pm.