It has become a common practice to tweet complaints about products and services. Many times, it results in a positive reaction and the customer's complaint is resolved.
That is not exactly what happened to a man from Minneapolis, however.
Duff Watson and his two children were taking a flight on Southwest Airlines from Denver to Minneapolis on Sunday. Watson had priority boarding status. His children did not, and the agent at the gate would not let them board early with him.
So, Watson did what many of us do. Once he and the kids were on board, he complained on Twitter.
Watson told CBS Radio in Minnesota that he tweeted something to the effect of, "Wow, rudest agent in Denver." He also named the agent in the tweet by her first name and the first initial of her last.
Next thing he knew, he was being kicked off the plane. According to Watson, the agent told him she felt threatened by his post.
"Once at the gate, the agent said that unless the tweet was deleted, police would be called and the family would not be allowed back onboard," according to Reuters.
"We get bounced off the plane, and it turns into a completely different situation and escalated for reasons that are quite honestly silly," said Watson, who eventually re-boarded and flew home, after agreeing to delete the tweet, accoding to Reuters.
Watson says that the incident upset his 6- and 9-year-old kids. He also says he felt embarrassed and humiliated.
Southwest Airlines confirmed to Mashable.com that a customer had been briefly removed from the flight.
The airline also issued a statement saying it has no intention to stifle customer feedback on social media, Reuters reports. The airline's statement also said, "Our decision was not based solely on a customer's tweet."
The Watsons received $50 vouchers for their trouble, but the airline has not revealed if any disciplinary action was taken against its agent.
Duff Watson says he will never fly Southwest again.