Insurance covers woman's claim, at least part of it

Tania Presby suggests it's more than coincidence that State Farm offered to cover at least part of her damage after KGUN9 started asking questions

Insurance covers woman's claim, at least part of it

By Craig Smith. CREATED Jul 25, 2013

TUCSON (KGUN9-TV) - A Tucson woman in a fight with her insurance company heard some good news after Nine On Your Side told her story.

When Tania Presby asked her insurance company for help with 20 thousand dollars in damage the company said no.  The day after we told her story, State Farm said yes to something relatively small, but it gives her hope that things will get even better.

Thank you notes are a rare social grace these days, but Nine On Your Side got one from Tania Presby.
After we did a story on her case, State Farm, the insurance company that had rejected her claim, agreed to cover at least part of her damage.

Presby says, "Isn't it interesting it happened the day after you came. So maybe I have Channel 9 to thank for that.  Thank you."
An underground pipe broke just a few feet from her house.  By the time anyone noticed, water had eaten away a hole big enough to undermine part of her foundation.
Things started bending, tearing and cracking. 
State Farm, which she says has insured her for close to 40 years, said it would not cover that damage because it's from shifting earth and her policy does not cover that.
Presby says when she bought her policy she told her agent she wanted everything covered and that means everything.
She says now her attorney tells her State Farm will honor her claim at least when it comes to rain and roof damage.

She says, "And if they're willing to go that far, doesn't that say they should be covering the whole thing?"

KGUN9 reporter Craig Smith asked: "So the logic goes, OK, the underground damage is making the house distort, which made the roof leak and they're paying for that?"

Presby:  "Explain the logic to me."
What the company had not agreed to cover includes what contractors are working on now: shoring up the foundation so her house will stop tearing itself apart.  Presby says that, and the other damage will cost 15 to 20 thousand dollars.

We did check with State Farm.  As before, the spokesperson said for customer privacy she can't talk about specific claims. 
She repeated the company stand that it doesn't cover damage from shifting earth but does cover damage from severe weather. 

You ask, we investigate.
This story was brought to our attention by viewers just like you..
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Craig Smith

Craig Smith

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Craig enjoys using innovative writing and visuals to make difficult stories easier to understand. As a newsroom manager at KGUN 9, Craig was part of the team that won three best newscast awards from Arizona Associated Press