TUCSON (KGUN9-TV) - There is a massive recall on a popular car seat because of reports that the buckle is getting stuck and parents cannot get their kids out.
Graco Children's Products is voluntarily recalling nearly 3.8 million toddler convertible car seats after the Office of Defects Investigation received 80 complaints.
Some parents even reported havng to cut the straps to take their children out.
Some parents wrote or expressed in complaints, 'What if the child was stuck in an emergency?'
There are no reported cases of crashes or injuries involving the investigation.
Graco released this statement about the recall: "...this does not in any way affect the performance of the car seat or the effectiveness of the buckle to restrain the child."
The company says the root of the problem is, "food, dried liquid drinks, vomit and formula," sticky messes that can jam the buckle.
They recommend washing the buckle by removing it from the seat, dipping it in warm water, shaking it out and letting it dry. There is a video demonstration here.
If that doesn't do the trick, you can contact Graco's customer service for a new and improved replacement harness buckle at no cost.
The recall affects several toddler models produced between 2009 and mid-2013 and harnessed booster seats.
Against government recommendation, Graco is not recalling infant harnessed seats but said owners can request a replacement buckle anyway.
To do that, call Graco's customer service at 800-345-4109 or firstname.lastname@example.org.
For more information on the recall, click here.