BBB offers tips in wake of StubHub data breach

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BBB offers tips in wake of StubHub data breach

By Ina Ronquillo. CREATED Jul 24, 2014

TUCSON (KGUN9-TV) - The Better Business Bureau of Southern Arizona (BBB) is warning consumers In the wake of the announcement that popular online ticket marketplace, StubHub, suffered a data breach.

According to a media release from the BBB, they are cautioning consumers to take steps to safeguard their online privacy.

StubHub said hackers did not break directly into StubHub’s system, rather they stole account information from individual consumers using viruses downloaded onto personal computers, or through data breaches on other websites.

StubHub has alerted the victims of the alleged fraud and provided refunds to them, BBB is cautioning consumers to be extremely careful when sharing personal and financial information online.

Financial information and personal information stored on any website can potentially be stolen by scammers and used to drain bank accounts or steal identities. Consumers should be careful about which websites they share this information with, and should regularly check their credit reports and bank account statements for irregular activity.

Consumers should also be mindful to always make sure their computer’s anti-virus software is updated to prevent scammers from installing viruses on their computers that allow third parties to steal personal and financial information.

BBB would like to provide the following tips to help consumers avoid falling victim to a data breach or identity theft:

  • Quick Action - You need to act fast to dispute the charges and to limit your liability for charges or withdrawals you did not authorize. Many companies that issue credit cards voluntarily provide “zero” liability protection after you report the loss or theft of your credit or having your card compromised in a breach. Write a follow-up letter to confirm that you reported the loss.
  • Know your rights – They are different for credit cards and debit cards. Federal laws protect both. When using credit cards consumers’ liability is greatly limited. If you report the loss before your credit card is used, under the Fair Credit Billing Act (FCBA) you are not responsible for any charges you did not authorize. If your credit card number is stolen, but not the card itself you are not liable for unauthorized use. Debit cards are protected by the Electronic Funds Transfer Act (EFTA) your protection is tied to how quickly you act.
  • Check with your insurance provider – Check your homeowners or renters insurance policy - it may cover losses due to fraud.
  • Credit Freeze/Alerts – A credit freeze will prevent any lender from accessing your credit reports or scores as part of a credit application. If you are a victim of ID Theft or your accounts have been compromised and you have created an Identity Theft Report you can place an extended credit alert on your credit report. An extended alert lasts for 7 years. There may be a minimal fee required.

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Ina Ronquillo

Ina Ronquillo

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Ina received her Bachelor of Arts from the University of Arizona with a double major in Media Arts and Communication.