Were all your presents found under the tree?
"'UPS understands the importance of your holiday shipments,' the company said in a Christmas Day statement on its website. 'However, the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed," reports NBC News.
Countless UPS and FedEx customers were feeling more "bah, humbug" than merry on Christmas morning, as customers did not receive their ordered packages as promised. Noted by NPR, "the Associated Press spoke to people in Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas, and Virginia who didn't receive their presents in time for Christmas." If only their delivery trucks were as magical as Santa's sled.
"Beyond icy weather, which hampered the UPS and FedEx distribution hubs, the companies were likely squeezed by a smaller window for holiday shopping and a record number of e-purchases being pushed through at the last minute. There were just 16 days between Thanksgiving and Christmas."
With an expected holiday sale total of exceeding $600 million, online researching firm comScore estimated online spending between Nov. 1 and Dec. 15 heightened 9% to $37.8 billion. "Between Thanksgiving and Christmas, FedEx handled 275 million shipments," said Scott Fiedler, a spokesman for FedEx Corp told the AP. "We're sorry that there could be delays and we're contacting affected customers who have shipments available for pickup [on Christmas Day.]"
Calling for impromptu back-up, both delivery companies rented U-Haul trucks and employed additional drivers for bulk post-Christmas deliveries. UPS employees worked Christmas night, sorting packages for Thursday and Friday delivery. "We apologize that our customers did not receive their packages on Christmas," stated Natalie Goodwin, spokeswoman for United Parcel Service, Inc. "UPS will honor its peak shipments commitments."
"The last time a significant number of UPS packages were late for Christmas was 2004, when an ice storm crippled Worldport, the UPS distribution center in Louisville, KY, in the run up to the holiday. Back then employees ended up manually loading packages for days, and surprising revelers with Christmas Day deliveries. This year the company declined to call its workers in for holiday service."
Amazon, "one of the country's biggest package shippers," is also offering their apologies. Mary Osako, spokeswoman for Amazon, said that "the company processed orders and got them to its shippers 'on time for holiday delivery' and is now 'reviewing the performance of the delivery carriers.'" Amazon is also offering select customers a refund of shipping charges along with a $20 credit for future purchases.
The expedited shipping was paid, and the delivery was not made. Likewise, online tracking stated that the packages were on their way, and they never came. Most affected by this Grinch-of-a-Christmas believe a coupon is just not enough.